Dealing with Difficult Behaviour Course – 1 day
Dealing with Difficult Behaviour Training
It is easy to deal with difficult people provided you have a better understanding of them and their intentions. Every human is unique and has a different attitude and distinct perception, learning to handle and understand their attitude is the key concept of this course. A difficult situation can be turned into a comfortable one if you know how to respond assertively and have a positive attitude towards negative things.
This course helps you in gaining confidence to handle the challenging situation and making a desirable result. You will have a better understanding of conflicts and how to deal with situations where uncertain behaviour leads to disaster and what action plan can be implemented to bring back the normal professional working atmosphere.
This course will include types of behaviour, key fillers for situations, and many more useful strategies to instil you with tough people handling skills.
There are no prerequisites for this course but knowledge about being assertive is recommended
- Assertive communication
- Effective and thoughtful listening
- Usage of assertive behaviour to handle negative and rude behaviour
- Effective usage of conflict solution
- Resolve conflict with effective communication
- Techniques to turn anger to assertiveness
- Executing diversity
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Team members
- Managers
- Supervisors
- Sale consultants
- Administrative Staff
- Anyone working in a team environment
- This course will help you with a plan to deal with difficult behaviour people and a better understanding of their attitude and expectations
- In-depth knowledge to reduce conflicts and create a professional environment at the workplace
- Determine and classify the adverse/aggressive situations
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Behaviour management strategies
- Tips to handle a demanding situation
- How to achieve a positive outcome
- Stress/anger management
- Active listing
- Enclosing negative disclosure on a positive note
Certficate of Attendance
Get a certificate of attendance to prove your commitment to learning
No Exam Required
This training course does not have any exam associated with it
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Practise Questions
Practise questions are provided for better understanding of the key concepts
Highly Skilled Trainers
Our trainers are highly skilled with expertise and extensive real-world experience
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
DATES, LOCATIONS & PRICES
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Our Accreditations
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Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
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Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
Rajan Anandasivam - Technical Specialist - 4.8/5 Rating -
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
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Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
Ankit Sobti - Network and Systems Administrator - 4.8/5 Rating -
The trainer was very patient and gave everybody the opportunity to participate.
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