ITIL® Intermediate: Service Strategy Course
ITIL® Intermediate: Service Strategy Certification
The Service Strategy certification is one of five ITIL® Service Lifecycle modules and provides the guidance that enables the ability to design, develop, and implement service provider strategy that aligns to the organisational strategy. This course helps students to realise the true potential of an IT department in helping an organisation to achieve its goals and objectives.
This course basically looks into the service strategy stage of IT services lifecycle where the management of service strategy and core information of supporting activities are taught. The strategic aspects of a service are considered to be the first stage and the important one as it aligns all the IT staffs of an organisation to the business aspect as well rather than just focusing on technical aspects.
The IT Infrastructure Library credentials represent quality professionals in the field of IT service management.
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This certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management and other IT Service Management related jobs
ITIL Foundation certification is a pre-requisitie to this certification
Candidates can achieve this certification by passing the following exam(s).
- ITIL Intermediate: Service Strategy
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Service Strategy concept
- Defining services and market spaces
- Strategic Assessments
- Financial aspects IT Services
- Service Portfolio Management
- Demand Management
- Critical Success Factors and risks
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Service Delivery Professionals
- Business Analysts
- Project Managers
- Program Managers
- Service Strategy concept
- Introduction to the core concepts
- Practices in Strategy
- How organisation apply that to Service Management and IT?
- Defining Services and Market Spaces
- Internal marketing
- Business development
- Opportunity analysis
- Strategic Assessments
- Strategic analysis
- Capabilities of a service provider
- Financial Aspects of IT Services
- Understand Financial management
- Describe, identify, demonstrate, apply, distinguish, produce, decide and analyse it
- Service Portfolio Management
- Understand Portfolio management concepts
- Describe, identify, demonstrate, apply, distinguish, produce, decide or analyse it
- Demand Management
- Demand Management
- Service packaging strategies
- Critical success factors and risks
- Determine the viability of strategic positions and plans
ITIL Intermediate: Service Design
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
100% Money Back Guarantee
Training fee is fully refundable if you are not satisfied with the training
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Practise Questions
Practise questions are included to assist you in preparing for the official exam
Highly Skilled Trainers
Our trainers are highly skilled with expertise and extensive hands-on experience
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
DATES, LOCATIONS & PRICES
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Accreditations
OUR SATISFIED CUSTOMERS
| Approachable and knowledgeable; comfortable surroundings. Logitrain does make IT training easier |
Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Rob Stockey - Senior Engineer - 4.8/5 Rating -
Justin Blackford - Systems Administrator - 4.8/5 Rating -
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
Rajan Anandasivam - Technical Specialist - 4.8/5 Rating -
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Adam Centorrino - Managing Director - 4.8/5 Rating -
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
Ankit Sobti - Network and Systems Administrator - 4.8/5 Rating -
The trainer was very patient and gave everybody the opportunity to participate.
Tim Symonds - Solutions Architect at MSC Mobility Solutions - 4.8/5 Rating -
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision
Felice Amenta - Senior Service Mangement Officer at Optus 4.8/5 Rating - 4.8/5 Rating -