ITIL® v3 Foundation Course
Did you know? ITIL v3 has been upgraded. Get ITIL v4 Course details here
* There is no substitute for experience
* Logitrain has trained over 1500 ITIL students
* Recently, we delivered ITIL training to 92 participants from Queensland Government, Department of Justice and Attorney-General
IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business built on the highly successful ITIL Framework. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp on the core principles of this course for Service Management.
Information Technology Infrastructure Library certifications cover the concepts and methods on the best practices of IT service management. At Logitrain, in Auckland, Wellington, Christchurch, Tauranga, Dunedin, Hamilton our ITIL course focuses on helping students to fully understand and get certified through our training and passing the official certification exam. We have conducted thousands of ITIL exams.
The ITIL training and certification helps individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Foundation level, which is also a pre-requisite for ITIL Practitioner, Intermediate level, Expert certifications and Master level. For over a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management. The ITIL v3 certification covers the ITIL certification 2011 syllabus.
ITIL is a trademark of Axelos limited.
ITIL certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management and other IT Service Management related jobs
There are no pre-requisities for ITIL Foundation certification
Candidates can achieve the ITIL certification by passing following exam(s).
- PeopleCert ITIL Foundation
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification / ITIL Accreditation scheme
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Helpdesk Operators
- IT Professionals
- Systems Administrators
- Project Managers
- Service Delivery Professionals
Day 1
The ITIL Qualification Scheme
Levels of qualification
Qualification bodies
The ITIL foundation certificate
Introduction to Service Management
Service and service management
Service value : utility and warranty
Service types
Service packages
Service assets : resources and capabilities
Process, functions and roles
ITIL and the Service Lifecycle
ITIL service management practices
The service lifecycle
Service Strategy
Value creation
Service portfolio management
Processes
Demand management
Financial management
Service Design
Service solution
Service management systems and tools
Service level management
Service catalogue management and Request fulfillment
Availability management
Information security management
Supplier management
Capacity management
IT service continuity management
Day 2
Service Transition
Service asset and configuration management
Configuration item
Configuration model
Change management
Release and deployment management
Knowledge management
Service knowledge management system
Service Operation
Event management
Incident management
Problem management
Access management
Functions: service desk
Service desk: centralized service desk
Service desk: virtual service desk
Service desk: follow- the sun
IT operations management
Application management
Continual Service Improvement
Governance
Deming cycle
Continual service model
Measurement
Types of metrics
Service Management Technology
Use of technology
Service automation
Service analytics
How it All Fits Together
Key links, inputs and outputs
Strategy implementation
Specialization and co-ordination
Monitoring and control
Continual service improvement
Day 3
Exam preparation and Mock Tests
Official ITIL Foundation Exam
Part-time participants can take the exam on weekdays during business hours
Includes $434 Exam Fee
Take the certification exam within 3 months of course / module completion
Includes Pass Guarantee
Pass three mock tests with 80% or more for pass guarantee. Full-time courses only
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Mock Tests
Practise questions are included to assist you in preparing for the official exam
100% Money Back Guarantee
Training fee is fully refundable if you are not satisfied with the training
Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
DATES, LOCATIONS & PRICES
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Accreditations
OUR SATISFIED CUSTOMERS
| Approachable and knowledgeable; comfortable surroundings. Logitrain does make IT training easier |
Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Rob Stockey - Senior Engineer - 4.8/5 Rating -
Justin Blackford - Systems Administrator - 4.8/5 Rating -
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
Rajan Anandasivam - Technical Specialist - 4.8/5 Rating -
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Adam Centorrino - Managing Director - 4.8/5 Rating -
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
Ankit Sobti - Network and Systems Administrator - 4.8/5 Rating -
The trainer was very patient and gave everybody the opportunity to participate.
Tim Symonds - Solutions Architect at MSC Mobility Solutions - 4.8/5 Rating -
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision
Felice Amenta - Senior Service Mangement Officer at Optus 4.8/5 Rating - 4.8/5 Rating -