ITIL v4 Foundation Course + Exam
ITIL® v4 Foundation Certification
This course provides an end-to-end IT/digital operating model for the delivery, business practices and operation of tech-enabled products and services. ITIL 4 paints a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile and DevOps.
ITIL v4 certification covers the concepts, methods and the best practices of IT service management. At Logitrain our industry experts deliver ITIL classroom training in Auckland, Wellington, Christchurch and live online training and in-house training in Tauranga, Dunedin, Hamilton and anywhere in New Zealand (NZ).
Logitrain has a strong history of successfully delivering ITIL v3 training to thousands of participants in the classroom, in-house and live online.
ITIL 4 certification is an essential requirement for professionals who need to learn the new framework to enhance the quality of IT service management and get updated with the latest version of ITIL.
Due to the massive changes, new terminology and concepts in ITIL v4, there is no upgrade path from ITIL v3 in the certification scheme. The only option to attain ITIL 4 certification is to pass the new exam.
ITIL is a trademark of AXELOS limited.
There are no pre-requisites for ITIL 4 Foundation certification
Candidates can achieve the ITIL v4 certification by passing following exam(s).
- PeopleCert ITIL 4 Foundation
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during business hours (excludes public holidays)
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 18 ITIL practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Technical Analyst
- Project Management
- Business Development Analyst
- Service Delivery
- Support Adviser
- Business Consultant
- IT Architects, Planners and Consultant
- Quality Analyst
- Database Administrators
- Process Owners/Practitioners
Recall the definition of:
f) Service management
Describe the key concepts of creating value with:
Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
Describe the nature, use and interaction of the guiding principles
Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate
Describe the four dimensions of service management:
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes
Describe the ITIL 4 service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the inputs, outputs and purpose of each value chain activity:
d) Design and transition
f) Deliver and support
Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) Availability management
e) Capacity and performance management
f) IT asset management
g) Service continuity management
h) Monitoring and event management
i) Release management
j) Service configuration management
k) Deployment management
l) Continual improvement
m) Change control
n) Incident management
o) Problem management
p) Service request management
q) Service desk
r) Service level management
Recall definitions of the following ITIL v4 terms:
b) IT asset
d) Configuration item
h) Known error
Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management
Exam preparation and Mock Tests
Official ITIL v4 Foundation Exam
Part-time participants can take the exam on weekdays during business hours
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
Includes Pass Guarantee
Pass three mock tests with 80% or more for pass guarantee. Full-time courses only
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Mock Tests
Practise questions are included to assist you in preparing for the official exam
100% Money Back Guarantee
Training fee is fully refundable if you are not satisfied with the training
Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
OUR SATISFIED CUSTOMERS
|Approachable and knowledgeable; comfortable surroundings. Logitrain does make IT training easier|
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Excellent teaching method, easy to understand.
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
The trainer was very patient and gave everybody the opportunity to participate.
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision