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ITIL 4 Foundation + Exam

ITIL v4 Foundation Course + Exam

ITIL® v4 Foundation Certification

This course provides an end-to-end IT/digital operating model for the delivery, business practices and operation of tech-enabled products and services. ITIL 4 paints a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile and DevOps.

ITIL v4 certification covers the concepts, methods and the best practices of IT service management. At Logitrain our industry experts deliver ITIL classroom training in Auckland, Wellington, Christchurch and live online training and in-house training in Tauranga, Dunedin, Hamilton and anywhere in New Zealand (NZ).

Logitrain has a strong history of successfully delivering ITIL v3 training to thousands of participants in the classroom, in-house and live online.

ITIL 4 certification is an essential requirement for professionals who need to learn the new framework to enhance the quality of IT service management and get updated with the latest version of ITIL.

Due to the massive changes, new terminology and concepts in ITIL v4, there is no upgrade path from ITIL v3 in the certification scheme. The only option to attain ITIL 4 certification is to pass the new exam.


ITIL is a trademark of AXELOS limited.

There are no pre-requisites for ITIL 4 Foundation certification

Candidates can achieve the ITIL v4 certification by passing following exam(s).

  • PeopleCert ITIL 4 Foundation

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during business hours (excludes public holidays)

We provide Logitrain’s ITIL v4 Foundation study material
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Business Development Analyst
  • Service Delivery
  • Support Adviser
  • Business Consultant
  • IT Architects, Planners and Consultant
  • Quality Analyst
  • Database Administrators
  • Process Owners/Practitioners

Day 1

Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

Describe the key concepts of creating value with:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

Describe the nature, use and interaction of the guiding principles

Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate

Describe the four dimensions of service management:
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes

Describe the ITIL 4 service value system

Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design and transition
e) Obtain/build
f) Deliver and support

Day 2

Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) Availability management
e) Capacity and performance management
f) IT asset management
g) Service continuity management
h) Monitoring and event management
i) Release management
j) Service configuration management
k) Deployment management
l) Continual improvement
m) Change control
n) Incident management
o) Problem management
p) Service request management
q) Service desk
r) Service level management

Recall definitions of the following ITIL v4 terms:
a) Availability
b) IT asset
c) Event
d) Configuration item
e) Change
f) Incident
g) Problem
h) Known error

Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management

Day 3

Exam preparation and Mock Tests

Official ITIL v4 Foundation Exam

Part-time participants can take the exam on weekdays during business hours

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What is included with the ITIL® 4 Foundation Course?
Logitrain course includes official certification exam fee.

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain's Pass Guarantee

Includes Pass Guarantee

Pass three mock tests with 80% or more for pass guarantee. Full-time courses only

Logitrain courses, programs and packages includes course material.

Includes Course Material

Course material in hardcopy is included for you to keep for reference and support

Logitrain courses, packages and programs includes sample practise questions.

Includes Mock Tests

Practise questions are included to assist you in preparing for the official exam

Logitrain pass guarantee

100% Money Back Guarantee

Training fee is fully refundable if you are not satisfied with the training

Logitrain courses include price beat guarantee.

Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs


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