Conflict Resolution Course – 1 day
Conflict Resolution Training
We come across various conflicts in our day to day life, and it is very much important for us to have an idea and knowledge about conflict resolution. As a working professional, we should know how to deal with conflict and what is the best possible resolution to avoid it or resolve it in any organisation. This course enables you to understand the various reason for conflict and a different way to analyse it and resolve it resulting in a positive outcome. This course helps you in recognising conflict in the initial stage with confidence and a suitable resolution. Understanding, managing and resolving conflicts are key topics covered in this course. We provide you with a framework which empowers you to a win-win approach when dealing with conflict at the workplace.
Conflicts when poorly managed can lead to misunderstanding and in turn lead to weak collaboration process, and as a result, it has a huge negative impact on the productivity. In any organisation conflicts are common and providing resolution is rare.
In this course, you will know how to handle these problems professionally and providing an acceptable resolution. Know the factors which result in conflicts and recognising them at early stage make a big difference, implementing appropriate resolution in a timely manner and understanding the factor which will impact dealing with conflict.
There are no prerequisites for this course, but a positive attitude is recommended.
- Understanding about the conflict at an earlier stage, its root cause, classifying the conflicts
- In-depth knowledge about 5 phases of the resolution process
- Crucial and vital paths to handle the conflicts
- Techniques to manage stress
- Effectively administrate conflict resolution meeting in an organisation and coming up with a positive and well-accepted resolution
- Constructive creation of logical opinion
- Importance of feedback and working on it accordingly
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Team members
- Managers
- Supervisors
- Sale consultants
- Administrative Staff
- Anyone working in a team environment
- Conflicts in an organisation
- Various needs and expectation
- Different ways to handle conflicts
- Analysing, understanding, managing and resolving conflicts
- Maintain trust and good relationship between the organisation and the client
Certficate of Attendance
Get a certificate of attendance to prove your commitment to learning
No Exam Required
This training course does not have any exam associated with it
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Practise Questions
Practise questions are provided for better understanding of the key concepts
Highly Skilled Trainers
Our trainers are highly skilled with expertise and extensive real-world experience
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
DATES, LOCATIONS & PRICES
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Our Accreditations
OUR SATISFIED CUSTOMERS
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Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
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Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
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Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
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The trainer was very patient and gave everybody the opportunity to participate.
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