Implementing Cisco Collaboration Devices (CICD) Course + Exam
Implementing Cisco Collaboration Devices (CICD) Certification
The office is wherever you happen to be in 2026. Whether your team is spread across Auckland, Wellington, or working from a home office in Christchurch, they need to talk, meet, and share ideas without the technology getting in the way.
That is where you come in. Our Cisco Collaboration training, which used to be called CICD, is about giving you the practical knowledge to run the systems that keep New Zealand businesses talking. At Logitrain, we do not just show you slides; we show you how to manage the real-world Cisco Unified Communications tools that people rely on every day.
What will you actually be doing?
We have cut out the fluff to focus on the skills that will actually help you on the job.
- The Essentials: You will learn how to set up and manage the tools people use daily—from Cisco IP phones to the Webex apps on their phones.
- Work from Anywhere: We will teach you the skills behind mobility features like Single Number Reach, so users can stay connected even when they are away from their desks.
- Keeping it Running: You will get the skills for Cisco UC solutions maintenance. When things go wrong, you will be the one who knows how to fix them.
- The Future of Meetings: We also dive into things like how AI assistants are making video calls clearer and how video-over-IP is changing the way we see each other at work.
Why study with us at Logitrain?
We know you are busy. You want networking training that actually works.
Our Cisco Collaboration training is different because we use real gear, not just simulations. In our Auckland, Wellington, and Christchurch labs, you get to work with actual Cisco hardware. If you cannot make it in person, our live online training feels like being in the room.
We also do not have any hidden costs. One price covers your instructor-led training, all your digital course materials, and even your Cisco exam fee. Our instructors are not just reading from a book; they are Cisco-certified professionals who have built these networks in the real world.
Ready to take the next step?
If you are an IT professional or a graduate looking to specialize in networking training, this is a smart move. The demand for people who can manage Cisco Collaboration systems in New Zealand has never been higher.
- Training: get practical technical skills
- Receive a certificate of course attendance
- Small class size: increased instructor interaction
- Authorised test centre: exams taken at our premises
- More hands-on: 6 weeks remote lab access included
- Expert trainers: imparting real world experience
- 210-060
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Describe the Characteristics of a Cisco Unified Communications Solution
- Provision End Users and Associated Devices
- Configure Voice Messaging and Presence
- Maintain Cisco Unified Communications System
- Provide End User Support
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Describe the Cisco Unified Communications components and their functions
- Describe call signaling and media flows
- Describe quality implications of a VoIP network
- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified IM and Presence
- Verify user features are operational
- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified IM and Presence
- Configure Cisco Unified IM and Presence
- Generate CDR and CMR reports
- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications
“We have helped thousands achieve Cisco Certifications, let us help you”
– Murad Tanvir, Double CCIE #17081
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
100% Money Back Guarantee
Training fee is fully refundable if you are not satisfied with the training
Includes Course Material
Course material in hardcopy is included for you to keep for reference and support
Includes Practise Questions
Practise questions are included to assist you in preparing for the official exam
Highly Skilled Trainers
Our trainers are highly skilled with expertise and extensive hands-on experience
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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