Logitrain Examination Services

Certification Exams: Terms and Conditions

Certification exams are subject to the following terms and conditions:

This page contains important information; please read it carefully to avoid delays in registering your exam. It also includes information on what to do after you pass the exam, when will you receive the certificate. 

Most providers send an email within 10 days after an exam is passed, usually, this email is marked as junk. Please regularly check your junk/spam folder after passing the exam and follow the steps in the email.

• Please wait for 2 business days after emailing us for a response.
• Certification exams are not included with discounted course fees unless agreed in writing
• Certification exams must be registered and attempted within 3 months of course/module completion at Logitrain test centre where the training was attended
• The course/module completion date is the official course completion date, it does not take into account classes/sessions missed by the candidate
• Certification exam attempt cannot be sold or redeemed for cash, credit or refund
• Certification exam cannot be combined with other offers or discounts and is valid for one attempt only. We do not offer second exam shots or any other offers that providers may run from time to time
• Certification exam registration is strictly subject to seat availability and will be confirmed if the proposed date and time is available
• Logitrain is not responsible if the exam duration expires due to seat availability
• Certification exams can only be rescheduled or cancelled 3 business days before the test date and will incur a charge of $200
• Candidate must arrive 10 minutes before the exam start time on the day of the exam; no show or if the candidate arrives more than 15 minutes after the appointment, the exam will not be delivered and the exam attempt will be void
• We are not liable for any errors or omissions by candidates in exam ID registration.
• If the exam has been paid by us but cannot be delivered due to candidate error for any reason, we will not be responsible and will not pay for the exam again

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For Live Online Training candidates not attending from Auckland, Wellington and Christchurch. Please search the available test centre in your city with availability within the 3 months time frame and email melbourne@logitrain.co.nz immediately at the time you have checked availability to allow us to book your exam. Please note: we have no control over availability in other test centres.

Certification Exam Registration Procedure

You may be eligible for “test accommodations”, “special arrangements” or “reasonable adjustments” depending on your circumstances. For more information, please visit https://home.pearsonvue.com/test-taker/Test-accommodations.aspx. Please note: it is your responsibility to arrange test accommodations and if approved, they are automatically added to your exam booking. Logitrain is not responsible for it nor the exam time frame can be extended due to delays by testing vendor.

For Booking Exam navigate to the exam provider using below links, create an ID first, once you have received the testing ID scroll to the form at the bottom of the page to fill in your exam scheduling information. First-time exam takers, please use the links below to create your Testing ID.

Microsoft Examination Candidates: Please create testing ID by following the process listed here
If you are facing issues in creating the Microsoft ID, please go through this easy to follow step by step guide.

Cisco Examination Candidates: Please create testing ID by filling out the form given here
If you are facing issues in creating the Cisco ID, please go through this easy to follow step by step guide.

ITIL Examination Candidates: Please fill out the form here. The steps below do not apply.

PRINCE2, PRINCE2 Agile, MoP Examination Candidates: Please fill out the form here. The steps below do not apply.

CompTIA Examination Candidates: Please create testing ID by filling out the form given here
If you are facing issues in creating the CompTIA ID, please go through this easy to follow step by step guide.

BCS Examination Candidates: Please create testing ID by filling out the form given here
If you are facing issues in creating the BCS ID, please go through this easy to follow step by step guide.

Juniper Examination Candidates: Please create testing ID by filling out the form given here

AWS Examination Candidates: Click on the link here. Please type AWS and select your certification exam under Find Your Test. Once you are redirected to the AWS page and click on Sign In button and fill out the form; once the ID has been created, please select an available test center with date and time suitable to you, pay for the exam and email the payment receipt and your bank account details to info@logitrain.co.nz and we will refund the exam fee.

ISTQB Examination Candidates: Please create testing ID by filling out the form given here

Requirements Engineering Examination Candidates: Please create testing ID by filling out the form given here

Please note: it may take up to 5 business to receive the testing ID, once you get it, follow the steps below. Testing ID may be a combination of alphabets and numbers, examples of testing IDs are given below. If you do not receive the testing ID after 5 working days, contact the provider directly.

Microsoft: MS0000000000

Cisco: CSCO00000000

CompTIA: COMP000000000000

ISQI: iSQI000000

BCS: BCS000000

ISTQB: BCS000000

STOP | Do NOT try to book the exam through Pearson VUE, ANZTB, Prometric, BCS, PeopleCert websites. The exam will be registered by Logitrain on your behalf | STOP

If you have received a testing ID by following the steps above or already have the testing ID for the exam you are attempting, you must fill out the form below to request and take the exam. Please note: do not fill the form to book your exam until you have the vendor testing ID and you have paid in full or no instalments are pending if paying in instalments. If the exam cannot be delivered due to testing ID not issued, a $200 exam rescheduling fee will apply.

Once the information above is received Logitrain will confirm via email if the exam has been booked

On the Day of the Exam

• On the day of the exam, the candidate must arrive 15 minutes before exam delivery time and bring in two (2) valid forms of ID in original (mandatory): One ID must be issued by the government with full name, photo and signature. Second must have full name and signature, e.g. Bankcard, visa card etc. Please note: The IDs must be current (not expired), the exam will NOT be delivered without it

* Failure to adhere to the given procedure or missing information will result in exam not being delivered

* Exam will NOT be delivered if the 3-month duration has been exceeded

* Exam delivery procedure may take up to 30 minutes, in rare cases it may take up to an hour

After the Exam

Important: After the exam, please keep an eye out for an email from the testing vendor with details to create your account on the vendor website. Normally, this email is marked as junk, therefore regularly keep checking your inbox and junk folder. Once you receive the email, follow the instructions to create your ID, most vendors will allow the pdf certificate to be downloaded from the account you created.

Please note: Due to privacy reasons, we will not be able to assist regarding certificates not received etc. Please contact the testing vendor directly.

Logitrain wishes you the best of luck for your exams!